FAQ's

Q: I don't know my registration number. What do I do?
A: For assistance, please call the Plymouth County Parking Department personnel at:
508-830-9140
508-830-9141
Hours of Operation:
Monday through Friday
8:00 a.m. to 4:00 p.m.

Q: I have more than one registration number. How do I handle this?
A: Each registration must be handled as a separate transaction.

Q: My registration number is not found. What do I do?
A: It is likely the tickets are not entered into the system since they are recent and have not reached the Parking Department. If you use the "contact form", please provide us with information so we may help you. Please include your registration number, or ticket number and name of the town in which you received the parking ticket.

Q: How long will it take for my tickets to be cleared from the Registry of Motor Vehicles database?
A: Our staff monitors the payments throughout the workday. We make every effort to clear these as soon as possible, but please understand the process may take up to 72 business hours to process the transaction.

Q: Is my credit card account information secure?
A: Yes, your transaction is secure. Your payment information is protected with state-of-the-industry encryption methods and certified through VeriSign. Account information will not be saved after your payment has been processed.

Q: How do I know my payment was made?
A: After completing the payment process, a page with a confirmation number will be displayed. Please print this page for your records. You will also receive a copy in email.

Q: Can I still pay my ticket by U.S. Mail or in person?
A: Yes, you have these options. However, if the ticket is at the non-renewal stage, you are required to pay by a postal money order or bank check if sending by mail. No personal checks will be accepted. You may also pay with cash in person at the Plymouth County Treasurer's office (first floor) at 11 South Russell Street, Plymouth, MA or at the parking clerk's office where your violation was issued. NOTE: The Town of Bridgewater will NOT accept any payments at their location.

Q: I don't want to pay my ticket(s). I wish to dispute the violation(s).
A: The County of Plymouth does not handle disputes or hearings of parking tickets. Please return to the home page, and click on the town where you received the tickets. Contact information for each municipality is listed there.

Q: Why am I paying the County of Plymouth?
A: In 1982, The County of Plymouth began offering services to computerize parking tickets for municipalities within and outside Plymouth County. The municipalities, listed on the left side of the home page, are under contract with the County of Plymouth. The County of Plymouth has been authorized to perform these services on their behalf.

Q: Why do I have to pay a convenience fee?
A: Plymouth County offers this service to pay parking tickets in "real time" online. For that convenience, there is a fee for the service.

Q: My registration number is longer than the registration field. How do I type this in?
A: Our system only allows the first seven characters of your registration number. Type those in the same order as they appear on your registration, leaving the last character(s) off. Your tickets should appear on the next screen.

Q: Why am I receiving error messages? Has my card been charged?
A: If your card has been declined, you will receive an error message with the message, "declined". If you continue to use the same card, you will see "duplicate transaction". Those will be rejected as well. YourPay requires a 15-minute interval between attempts to use the same card for the same amount; otherwise, it sees it as a fraud attempt. In general, anytime you get a "transaction error notice" the charge did not succeed so the tickets remain unpaid. Inquire on your registration number again. If the ticket is gone, the charge went through.

Q: May I use two credit cards to pay for one transaction?
A: No, you cannot. The system will only accept one credit card per transaction. You must pay the total amount in full. No partial payments will be accepted.