Eversource Payment Assistance Programs

MESSAGE FROM EVERSOURCE:  As part of our ongoing effort to help support customers who are struggling to pay their utility bill during the pandemic, Eversource is hosting a free webinar at 12 p.m. on August 24 to highlight payment assistance options. The webinar will also focus on how customers can protect from service disconnection after the moratorium on those activities expired last month. Customers must register ahead of time to attend the free session at 12 p.m. next Tuesday and can do so by visiting Eversource.com/billhelp.  

Eversource representatives will outline the following solutions to help pay bills during the webinar. Any customer enrolled in an Assistance Program or Payment Plan who is current with their payment terms cannot have their service disconnected.

Fuel Assistance:   Customers with a household income at or below 60 percent of the state median income may qualify for assistance paying their bill through the Low Income Home Energy Assistance Program (LIHEAP). 

For more information on fuel assistance benefits and eligibility, please visit Eversource.com.

Discount Rate:  Customers may be eligible to receive a discount on their monthly energy bill.

New Start:  Income-eligible electric customers can reduce or eliminate their outstanding balance in as little as 12 months when they make on-time monthly payments and Eversource will make up the difference. 

Extended Payment Plans:  Extended payment plans are available to any customer, residential and business, requesting financial assistance, without demonstrating financial need.   Plans can be up to 12 months.

Emergency Rental Assistance Program (ERAP):  The ERAP is available to Massachusetts renters who are struggling to pay their rent, electric or gas utilities as a result of the COVID-19 pandemic. 

In addition to assistance with rent, it can also cover up to $1,500 of overdue utility bills that became due after the start of the pandemic. Renters may apply for help with utilities even if they do not need help paying for rent.

Customers can learn more or apply online through their local Regional Administering Agency (RAA) at Mass.gov/CovidHousingHelp or call 2-1-1 for more information.

Energy Efficiency:  With Massachusetts residential customers using on average 40 percent more energy during the hot summer months, Eversource encourages them to take advantage of the company’s energy efficiency solutions that can help customers keep their homes cool while managing energy use. 

Customers can sign up for an Eversource Home Energy Assessment – when a certified technician checks a customer’s home to identify places it can be tightened up to save money and energy. The technician makes on-the-spot improvements such as sealing up drafty doors and windows, closing air gaps around pipes and upgrading to LED lighting. *This service is available to income-eligible customers at no cost.